We build Digital 360 experiences that drive richer relationships

We believe organizations are only as strong as their worst customer experience. That’s why we elevate every moment across the digital journey to not only meet your customer’s needs...but also surpass them.

 

This experience-forward mentality demands that every action we drive on behalf of your business aligns with this promise and builds customer relationships that endure.

 

We deliver on this focus by designing and implementing website, ecommerce, and marketing programs powered by analytics & AI to create frictionless, personalized conversations for customers across all departments and channels.

 

Our global Salesforce practitioners are rooted in decades of digital legacy to not only implement best-in-class digital solutions, but also to deliver personalized, frictionless customer experiences at every touchpoint. All to enable us to deliver the Digital 360 model for some of the world’s most recognized Fortune 500 companies.

Custom solutions that maximize your Salesforce investment 

We build connected experiences — fueled by strategic marketing programs and powered by analytics & AI — to address your customers’ needs. This fusion of sales, service, marketing and ecommerce data across every customer touchpoint simply powers more meaningful customer moments.

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Your complex challenges, our complete expertise

Our deep, cross-cloud knowledge of the Salesforce platform creates seamless customer engagements that translate into greater insights and opportunities.

275+

Cross Cloud certifications

420%

Practice Growth in 2019

50+

Certified Team Members

Community Cloud

Advisory Board member

 

4.7 CSAT

Rating on App Exchange

Salesforce Talent

Alliance Member

1%

Pledge Partner

6

Custom Product Innovations on AppExchange

Industry Expertise

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Connections 2021 Takeaways

Hear our take on the Connections sessions and learn how Salesforce's 360 strategy syncs up with our Experience-Forward mindset.

The Horizontal Digital team members were tremendously valuable and critical to achieve our project objectives. The unique combination of technical expertise, tech/data architecture consultation and tight project management enabled us to be on the constant path towards our finish line. I would highly recommend Horizontal!

 

     -  Product Owner, Deluxe | Erin Rowles

We create top-to-bottom engagements that make Digital 360 experiences work

Our cross-cloud expertise is only half the equation. Our Salesforce experts work hand-in-hand with our team of creative strategists and UX designers to build cohesive experiences that meet customers with the right message, at the right moment. This experience-forward approach is simply the most effective way to modernize and grow your Salesforce investment.

Our approach to long-term success

Our industry-leading 4.7/5 CSAT score isn't for nothing. As digital leaders, we know the key to successful Salesforce investments go beyond technical functionalities — it's about understanding business challenges, defining success metrics, marrying user experiences with technical capabilities, delivering through adaptive iterations, and driving actionable insights to optimize results. We ensure all of our Salesforce implementations are right the first time around, are built for future scalability, and supported with training and enablement for customer independence.

Our leaders and champions

Located across nine global offices spanning the U.S., UAE, India and Malaysia, our international team of 65 certified Salesforce consultants hold over 275 cross-cloud certifications and operate with one distinct mission: Create Salesforce experiences that continuously elevate expectations.

Interested in learning more about our Salesforce expertise?
Our team is here to help achieve your goals. Let's talk.

Insights

Salesforce Digital 360

Our experience-forward mindset perfectly aligns with Salesforce’s evolving platform.

Work

Formica

Reimagining an iconic brand from the customer up.

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