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Services

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Services

We activate the pieces that power intelligent connected experiences

Horizontal Digital helps organizations develop the design, content, data, and deployment foundational elements to enable AI, creativity, and innovation at scale.

Harnessing what's next

Our end-to-end expertise unlocks more possibilities for our clients — from identifying new market opportunities to implementing the latest AI technology solutions, and everything in between.

What We Do

Experience Strategy & Design

Experience Platform Solutions

Product Strategy & Optimization

Digital Commerce

Data, Analytics, & AI

Customer Engagement

Content Strategy & Management

Managed Services

Agentic Workflows

How we use intelligent connected experiences to modernize your enterprise

Your organization’s Experience OS — the totality of your digital channels, tools and capabilities — is what helps define your brand for your customer, and helps your organization scale, automate, and innovate with speed, efficiency, and greater intelligence. 

But activating this higher-caliber experience isn’t as easy as adopting new tools and technologies. And while AI promises to accelerate your digital investment’s potential and results, the reality is that AI will also accelerate your current ecosystem’s faults — be it incomplete data, out-of-date and unstructured content, inconsistent and non-scalable design…or any other foundational shortcomings. 

To truly equip your organization for successful and seamless customer experiences, you need a well-defined scaffolding in place to support your ambitions both today and tomorrow. We help organizations confidently take the leap into what’s next by building this scaffolding, starting with four critical pillars:
  • DesignReusable systems that scale across enterprises and feel intuitively yours.

  • ContentStructure that drives personalization.

  • DataUnified insights that power smarter decisions.

  • DevelopmentAutomated, continuous delivery that accelerates everything.

With this foundation in place, you’re empowered to connect every moment in the customer journey — from a website visit to a service interaction, a sales conversation, or a purchase — leveraging your team’s creativity to power personalization, clarity, and the subtle touches that feel intuitively yours. All while AI leverages automation and speed to meet your customers in the moment.
 

It adds up to an intelligent, connected experience — your organization’s Experience OS — one that unites your entire enterprise, weaving customer touchpoints, teams, and data together into a single, seamless fabric of collaboration and insight.
Two people collaborating, working informally at the coffee shop

It comes down to this:

Our services are built to deliver strategic and repeatable outcomes like retention, speed, and trust.