Revolutionizing Salesforce Managed Services: A blueprint for co-innovation

In the Salesforce ecosystem, Managed Services consultants provide continuous support and deliver enhancements to ensure that your Org remains operational, reliable, and aligned with the evolving needs of your business.

Businesses often encounter numerous challenges when it comes to maximizing their Salesforce investment. Issues such as limited user adoption, complexity and customization, and keeping up with updates and innovations are prevalent, however one of the primary challenges that businesses face is a lack of strategic alignment between the Salesforce implementation and their overall business objectives.

Enter Horizontal’s Salesforce Managed Services offering, focused on co-innovation and strategic road-mapping, in addition to everything a traditional Managed Services program offers.

 

The current state of Salesforce Managed Services

Many of the traditional Managed Services offerings in the marketplace face the same challenges and limitations; a reactive support model, limited delivery services (i.e. a set number of user stories per month only of a certain size), and inflexible delivery models. In fact, most offerings focus solely on technical support and maintenance tasks, failing to address the elephant in the room: a lack of strategic guidance.

To get the biggest return on your Salesforce investment, your technology stack needs to be in lockstep with your business goals. That’s where we come in. We make the concept of co-innovation the primary pillar of our offering. We bring significant expertise to the table in a flexible and predictable way to help drive your business forward.

 

Co-innovating with clients

Our mission of co-innovation is at the heart of our collaborative approach to driving innovation and continuous improvement within your Salesforce org. Jointly with our partners, we want to share our collective expertise, insights and resources to identify opportunities, solve challenges and innovate new solutions that drive business value.

There is so much more to it than simply reactive support to reduce your backlog. We prefer to proactively plan for your future growth and optimization.

As a client, you will have a dedicated Success Manager who you will work with daily. These team members can do everything from Functional and/or Technical Lead, to configuration, development, and QA.

Accordingly, we ask our partners to bring a little homework to the table for our Quarterly Service Reviews; their business goals for the next quarter, six months, a year, or as far out as they’re comfortable sharing. Through collaborative discussion and planning, our shared team delivers joint input into the roadmap, coming out with a collective plan for our teams. We review this roadmap together monthly, ensuring that our work aligns to the ever-changing priorities inherent in today’s climate.

Managed Services isn’t only about fixing problems, delivering minor enhancements, and reducing backlog. Our approach focused on strategic road-mapping and innovation, allows us to create a partnership where we truly understand your business needs and can get the most out of your Salesforce tech stack.

Are you ready to unlock the full potential of your Salesforce investments? Reach out to us, and let’s talk.