Welcome to a new era of co-innovative Managed Services

Key ingredients for a successful Managed Services partnership 

Gone are the days of the traditional Managed Services find-and-fix approach. Most Salesforce and IT Managed Services providers are naturally reactive – they are told about an issue and fix it after the fact (which could take weeks or months). However, this also means their teams are not making time for their long-term business goals or disregarding impacts to the user experience. 

Now, imagine a Managed Services provider that not only provides proactive support for issue resolution and enhancements, but also propels your Salesforce strategy forward, in tune with your business and customer objectives.  

At Horizontal, we don’t just manage – we strategize. Our commitment to co-innovation means your Salesforce platform isn’t just supported; it’s continuously evolving to meet your business’ future needs. A comprehensive Managed Services approach should include:  

• Strategic road-mapping: Our method of charting a clear path toward Salesforce success, integrating business strategy with technical implementation. 
  
  
• Co-innovation: How collaborative innovation fosters agility and future-proofs your Salesforce org, elevating Managed Services beyond routine support. 
  
  
• Beyond routine support: Demonstrating the added value our approach brings, from proactive problem-solving to strategic partnership. 

 

Strategic road-mapping: Future-proof your Salesforce investment 

Strategic road-mapping is essential for businesses looking to maximize the value of their Salesforce investments. Unlike conventional support services, which often focus on immediate issues and short-term fixes, strategic road-mapping aligns Salesforce functionalities with your business's long-term objectives. This forward-thinking approach ensures that every aspect of your Salesforce implementation contributes to your overarching goals, fostering sustainable growth and success.  

Unlike typical Managed Services providers, who often limit their focus to the number of user stories allocated per month, Horizontal takes a more comprehensive approach. We ensure that every planned release not only addresses immediate needs but also aligns with your long-term strategic vision. 

Our collaborative roadmaps don’t stop at planning. We ensure that the right resources are provided in the right disciplines at the right time. This precision in resource allocation maximizes the value derived from each production deployment. By carefully aligning resources with your strategic roadmap, we help you achieve sustained growth and long-term success. 

Co-innovation: Spend less time operating and more time innovating 

Co-innovation should be a collaborative process where teams work together to generate new ideas, develop solutions, and drive ongoing improvements within their Salesforce instances. This approach not only enhances the depth of partnership but also accelerates the pace of innovation by leveraging collective expertise and insights from both sides. While we can certainly help you reduce an existing backlog of work, our true value becomes apparent when we turn the “Trusted Partner” cliche into reality. 

For example, Horizontal partnered with a 24/7 news site needing urgent tech support after their original Managed Services partner ended their contract abruptly, leaving them unsupported just before a major system upgrade. Through co-innovation, Horizontal’s Managed Services team implemented significant improvements to SEO, page load speed, Core Web Vitals, and caching. This concept of co-innovation underpins our entire approach to delivering value-added Salesforce Managed Services.

Beyond routine support: What makes Horizontal different from traditional Managed Services providers 

The strongest, most effective Managed Services providers aren’t satisfied by being order takers. Today’s multi-cloud environments demand more than that. 

Traditional Managed Services offerings have been effective for years in maintaining Salesforce orgs. But today, with offerings such as Marketing Cloud, Data Cloud, and Experience Cloud that extend beyond the core Salesforce clouds, you need a partner who can also extend beyond the norm. 

Unlike traditional approaches, Horizontal’s methodology integrates proactive innovation and fosters strategic partnerships with clients, going beyond routine support. This proactive stance ensures that solutions are not just reactive but anticipatory, aligning closely with evolving business needs and market dynamics. 
 

Ready to have a trusted ally to take on your biggest Salesforce challenges and future proof your tech? Get to know our team and how they can help.