Beyond the Award: Driving Customer Innovation with Salesforce Data Cloud & AI

Horizontal Digital has scooped the most coveted Salesforce Middle East Partner Award. Here’s why it’s not just another accolade.

Data Cloud, (Opens in a new tab) Salesforce’s hyperscale data engine – powered by AI technology Einstein – is a game-changer for CRM data harmonization and AI integration. It is also the CRM leader’s fastest-growing innovation. 

Recognizing the profound impact of this technology, Salesforce introduced a new award at its recent Partner Connect held at the Salesforce World Tour Essentials Dubai live event: Data Cloud and AI Partner of the Year 2024 (Opens in a new tab).

Horizontal Digital is honored to be the first recipient of this award for our success in helping businesses harness the full potential of their data for unprecedented personalization and strategic decision-making.

Why did we win?

With data and AI being the two biggest forces revolutionizing business today, many Salesforce partners strive to showcase excellence in harnessing Salesforce’s Data Cloud & Einstein solutions for their clients. Here’s what set Horizontal apart and gave us the edge.

1. Global expertise at your disposal

Our Salesforce team has access to a wealth of global Data Cloud knowledge from across our 10 offices and 500+ Salesforce experts worldwide. Horizontal Digital is also a Salesforce Summit Partner (Opens in a new tab), a distinction held by less than ten percent of their 11,000 partners around the globe.

2. On-the-ground experience 

With over 50 Data Cloud certified consultants around the globe and more than 650 cross-cloud certifications, our team possesses a deep understanding of the market's unique challenges and opportunities. This expertise enables Horizontal to deliver optimal solutions tailored to the specific needs of our clients.

3. Strategic excellence

We firmly believe that "Your data is only as good as the strategy behind it." More than 40% of our Data Cloud certified team are strategists who understand the critical link between data and business objectives.

4. We see the bigger picture

Our recognition as the Salesforce Marketing Cloud & Commerce Cloud Partner of the Year in 2023 (Opens in a new tab) further illustrates our holistic understanding of the entire Salesforce ecosystem and our ability to leverage it effectively for your business.

5. A proven track record

Horizontal has successfully implemented Salesforce Data Cloud for clients globally across diverse industries, including healthcare and financial services, achieving a Customer Satisfaction (CSAT) Score of 4.8. This demonstrates our reliability as a top-tier partner and our cross-industry expertise.

6. Exclusive client benefits

As a key Salesforce partner, we provide our clients with exclusive advantages such as early access to new features and expedited issue resolution. Additionally, we have a seat on the Salesforce Data Cloud Product Advisory Board that ensures we are well-positioned to guide you through the ever-evolving landscape of AI and data.

Winning the title of Salesforce Data Cloud & AI Partner of the Year is indeed a significant milestone for us. However, the true value lies in how this recognition benefits our current and future clients and celebrates the industry-leading expertise of our people. 

We extend our gratitude to our clients, staff and Salesforce for being genuine partners and look forward to continuing to push the boundaries of data and AI together.